Privacy Policy

Your privacy matters to Jill. This policy explains what personal information is collected through jillcole.org, why, and what you can ask for.

Who we are

This website is run by Jill Colleen Cole, Introspective Hypnotherapist, Wanaka, New Zealand ("Jill", "we", "us"). Jill is responsible for the personal information collected here and handles it under the New Zealand Privacy Act 2020.

What we collect

When you book a session: your name, email address, phone number, what you would like the session to be about, and the time you choose.
When you pay: payments are handled by Stripe. Jill sees that a payment was made and its amount; she never sees or stores your full card details.
When you subscribe: the details you enter in a subscribe form, at least your email address.
When you email Jill: your message and contact details.
When you visit the site: basic technical information such as your IP address, browser and pages viewed, recorded by the platforms that host and deliver the site.

How we use it

To arrange, confirm and run your session, and to send reminders and preparation information.
To take payment and keep the financial records the law requires.
To send the emails you asked for, such as Living Transmissions or Jill's latest insights.
To reply to your messages.

We do not sell your personal information and we do not share it for other people's marketing.

Session recordings

Sessions take place on Zoom and may be recorded so you can keep them. The recording is for you: Jill emails you a link on the day of your session, the link expires after 12 hours, and Jill then deletes the recording. Please save your copy as soon as it arrives.

Services we use

To run the site and bookings, your information is stored and processed by these providers, some of them outside New Zealand (mainly in the United States):

HighLevel (LeadConnector): website, forms, booking calendar, contact records and email.
Stripe: card payments.
Zoom: online sessions and recordings.
Google: email, and the fonts used on this site.

Each provider handles your information under its own privacy policy and security measures.

Cookies

The site and its booking and form tools use cookies and similar technology to work properly, for example to keep a booking or payment step going. Your browser settings let you block or delete cookies, though parts of the booking process may then stop working.

Emails and unsubscribing

Every subscription email has an unsubscribe link. You can also email Jill and ask to be removed.

How long we keep it

We keep your details while you are a client or subscriber and for as long as needed for records the law requires, such as payment records. After that we delete them.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] and we will reply within 20 working days. If you are not happy with our answer, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

Changes

If this policy changes, the new version will be posted here with a new date.

Last updated: 29 October 2026